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What information does NCA collect?
NCA collects personal information from our customers. This information typically includes a customers’ name, address, phone number and email address.
A customer is not obligated to provide their personal information, however NCA may not be able to provide products, service or information requested by the customer without such information.
How is the information used?
With the customer’s consent in providing the information, NCA uses the information for a variety of reasons, including:
• To assist our marketing department in determining where our customer base is coming from, this allows NCA to better serve our customers and to distribute future promotions more efficiently.
A customer’s information is not used or disclosed for purposes other than those set out herein, nor is the information shared with third parties, such as for the sale of mailing lists.
What is consent?
A customer’s knowledge and consent is required for the collection, use or disclosure of their personal information, except as required by law. During sales transaction, our employees will request the personal information set out above, and by providing us with the information, the customer is consenting to our use of such information for the purposes set out herein.
How do we keep a customer’s information safe?
The security of a customer’s information is a big priority for NCA. NCA maintains reasonable safeguards and appropriate security standards to protect a customer’s personal information against disclosure or misuse, which include: storage on access-restricted computer files that are password protected; and restricting access to the information only to store managers and head office managers.
How long is the information retained?
Personal information is retained only as long as necessary to fulfill the purposes for which it was collected and for a reasonable time thereafter, or to meet legal requirements.
NCA destroys a customer’s personal information or makes it anonymous when it is no longer required for the purposes for which it was collected.
A customer may request that the personal information be removed from our records subject to our requirements for continued retention of their information for warranty or exchange purposes, and NCA will make every reasonable effort to meet a customer’s request.
How can you insure that your information is correct?
At any time, a customer may request access to their personal information to verify the accuracy and completeness thereof and have it amended appropriately.
NCA will try to accommodate all requests for access within 48 hours of the request.
Further questions or concerns
You may direct any questions or concerns to:
New Country Appliances Inc.
7949 Venture Place
Chilliwack, BC.
V2R 0K2
604-795-5557
Fax: 604-795-5561
customerservice@ncabc.ca
NCA will respond to your questions or concerns as quickly as possible.
Links
This website may contain links to other sites. Please be aware that NCA is not responsible for the privacy practices of other sites. We encourage our users to be aware when they leave our site and to read the privacy statements of each and every website that collects personally identifiable information. This privacy statement applies solely to information collected by this website.
Privacy Policy Changes
This privacy policy is subject to change as NCA continues to modify and improve our practices and policies in order to serve the privacy interests of our customers.
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